When a time-sensitive issue is reported you want to know immediately. Our advanced intake system escalates critical calls using an automated process driven by our powerful business-rules engine. This ensures your requirements are followed, no matter how complex. You can tailor the notification process according to the day of the week, the location involved, the type of incident or any other aspect of the report. Our dedicated team assures the appropriate people learn immediately about urgent situations via phone call or text.

Responding effectively to a situation that disrupts operations requires a fast, coordinated response. With a single, toll-free call, your location managers can reach experienced intake specialists who use our SaaS-based technology to quickly document key information and relay your pre-determined instructions for managing the incident. Our escalation team then promptly notifies the designated team within your organization.

You’ll know that your organization can respond swiftly and appropriately to any emergency. No matter what threatens your business, CrisisPoint® can help. Your on-site manager will know what needs to be done, and the right members of senior management will quickly receive the information they need.

When a tornado or earthquake hits, your building could be destroyed, leaving the on-site manager without a copy of your crisis plan. But when managers carry the hotline number in their wallets, they can initiate emergency support with one simple call.

The longer a dangerous or defective product remains in the market, the greater your risk of product liability lawsuits. But when you are prepared for immediate reporting and response, you can more effectively defend against product liability claims and protect your reputation in the marketplace.

Cyber-attacks are not fully preventable and can compromise both your company’s current financial situation and endanger its future. But when you are prepared with a formal plan to respond to incidents, you can minimize the damage if it does take place.

The most advanced intake system in the industry, NetClaim's SaaS-based solution guides both the intake and notification process. This intelligent system helps us capture the right information and then deliver it promptly to the right people within your organization based on the cause of the business interruption. An efficient reporting process speeds your return to normal operations and minimizes your losses. 

We utilize real-time quality assurance checks and dynamic scripting to help our intake specialist cover all the details. Depending on the information gathered during a call, the system dynamically adapts the script, prompting the intake specialist to ask the caller for any missing information. This can make all the difference when talking to an understandably anxious site manager. We make sure you get enough information to quickly assess and react to the situation.