NetClaim technology ensures that all required questions are asked every time, custom standards are enforced and inconsistencies are caught and clarified before each call ends. Once a claim has been documented, your specific business rules are used to quickly deliver it to the correct destination. We enable automated custom escalation processes so customers' notification requirements are followed, no matter how complex they are.

Your customers need careful guidance and swift claim intake and reporting. Our intake specialists go through an intensive training process. The result for you is an excellent caller experience that captures the complete information you need. We enhance each caller’s experience by automating prepopulated information and scripting calls to reduce talk time. Real-time data integrity checks ensure the accuracy of each call.

Our technology ensures high quality, accurate and efficient intake. Automatic call routing assigns the right specialist, based on skills and availability. Once assigned, Companion Claim™ streamlines the reporting process by prepopulating information when there are multiple claims from a single incident. Our 100 percent digital call recording capabilities provide a record of the event in case information needs to be validated at a later time.